You can download the account statement from the "More tools" tab once you are logged into your gaming account.
First, select the correct language and then set the desired date range.
In the statement, you will find your personal information, gaming account balance, gaming history, status history, and transactions.
Downloading the Account Statement
Once the report has been generated, you can download it from the right-hand side at the location indicated by the arrow.
When you start the download on a computer using the Chrome browser, a Download in progress icon appears at the top right next to the address bar. Once the download completes, the Download tray
opens. If you want to see the file's location, open the Download tray
and click on the
icon.
You can find instructions for mobile devices here.
Please note the following:
- It is not possible to speed up the downloading process of the account statement.
- The account statement can only be downloaded in PDF format.
-
Generated account statements are stored on the site for 2 weeks.
- You can download the account statement up to yesterday to include the data for the current day.
- The account statement can be downloaded starting from 1.10.2021 onwards. If you need a file for an earlier period, please contact customer support. Make sure to provide the requested date range, e.g., 1.1.2021–1.1.2024.
- The account statement can only be sent to the player's personal email address.