Ship Cashout Ticket

A "Cashout Ticket" received on the ship must be exchanged for cash at the ship's payout machine or the ship's information desk. If you forgot to exchange the ticket for cash, you can send us a picture of it via customer service.

Please also provide your contact details:

  • Your full name
  • Your phone number
  • Your bank account number in IBAN format

If the amount is €1,500 or more, we additionally require a picture of the information page of a valid passport or both sides of your ID card.

Note! The payout machine only dispenses cash in bills, and other redemptions must be done at the ship's information desk.

For example: If your winnings are €19, you will receive €15 in cash from the machine and a €4 ticket, which you can redeem at the ship's information desk.

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